Last updated: April 30, 2026
1. Who We Are
Batool Bandar operates English Better Than Ever. We are the data controller responsible for your personal data.
2. Data We Collect
- Account information: name, email address, login credentials
- Writing content: text you submit for coaching
- Usage data: how you interact with the service, features used, session duration
- Device information: IP address, browser type, device identifiers
- Support messages: any communications you send us
3. How We Use Your Data
- Providing the service: processing your text and generating coaching feedback
- Account management: creating and maintaining your account
- Service improvement: understanding how the service is used to make it better
- Security & fraud prevention: protecting against unauthorized access
- Customer support: responding to your inquiries
4. Legal Basis
We process your data based on:
- Contract performance: to provide the service you've signed up for
- Legitimate interests: to improve and secure the service
- Consent: where you have given explicit consent (e.g., marketing communications)
5. Who We Share Data With
- Paddle — our Merchant of Record, for payment processing, subscription management, tax compliance, and invoicing
- Hosting & infrastructure providers — to store and serve the application
- AI service providers — to process your text and generate feedback (text is processed but not stored by these providers)
- Authorities — where required by law
6. Data Retention
We keep your data for as long as your account is active. When you delete your account, we will delete or anonymize your data within a reasonable timeframe.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
8. Security
We implement appropriate technical and organizational measures to protect your data, including encryption and access controls.
9. Cookies
We use essential cookies to keep you logged in and maintain your session. We do not use tracking or advertising cookies.
10. Contact
For any privacy-related questions, please contact us through the service.